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Troubleshooting: SendHub Voice 2.0 - Android


The all-new SendHub for Business is here — and better than ever.
We are pleased to announce the all-new SendHub for Business — raising the bar in voice quality. Reengineered from the ground up, the new SendHub offers landline quality voice on any device out of the box.
Upgrade your Android app today! To get it, download it here.

Common problems in Voice 2.0

In the event you are experiencing difficulties we have put these list together with some workarounds. Take a look:
- After downloading the app
Wait 30 seconds to place your first call in the new SendHub app.

- Disabling all calls will still allow outbound calls
If "Disable all calls" is selected you will still be able to place calls from the web.

- Closing the app will prevent you from getting calls
SendHub has always had a service running in the background to wait for incoming calls, we have now moved this service to the foreground, which means it will run with fewer interruptions and you will have the notification so you always know you're able to receive calls. 

- Disabling web calls affects inbound calls
Turning web calls "OFF" in the call dialer sends incoming calls straight to voicemail.

- Logging out of SendHub (web, Android app, iOS app)
When logging out of all SendHub clients your calls will go straight to voicemail.
Last Updated Jun 25, 2014