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SendHub Voice Features

Making and Receiving Calls with SendHub

MAKING CALLS 

 
In the SendHub web application, there are two main ways to place phone calls:
 
  1. Web calls in the browser
  2. Bridging calls to your main mobile number



     

Web calls in the browser

Using Adobe's Flash technology, SendHub lets you make voice calls straight from your web browser. If you have Flash installed on your computer and would like to make a call from your desktop, press the "New Call" button at the top of your SendHub browser tab.
 
A numeric keypad will appear on the left side of the window.
 
 
Enter the phone number or the name of the contact you want to call and press the green "Call" button."  
 
When you're done with the Web call, simply press the red "End Call" button.

 
Note 1: If you are using Safari or IE and you haven't already given SendHub permission to access your computer's microphone, you'll see a small permission dialog appear at the top of the screen. Click "Allow", then "Remember", and finally "Close."
 
 

Note 2: To make a web call in the browser, make sure that the signal strength (the icon to the left of your name at the top right of the screen) is strong.
 
 


Bridging calls to your personal mobile number

If you would rather use your own cell phone to make the call, you can do this by going to “My Settings” >> “Phone settings” >> "Devices", then unchecking the box next to “Web.”
 
When "Web" is disabled, and you make the call from your browser, SendHub will call you on the personal cell you’ve saved in your settings and connect you to the number you'd like to reach when you answer that cell phone.


Note 1: When "Web" is unselected, incoming calls will go straight to voicemail unless you setup a forwarding number to receive calls. You can do this by going to “My Settings” >> “Phone settings” >> "Devices", then selecting the device listed, or you can add the desired device here as well.

RECEIVING CALLS

 

There are two ways to receive calls to your SendHub phone number:

 

  1. Answer the call inside the browser

  2. Set up call forwarding to call any other phone number you control

 

Note: If you would like to disable all calls to prevent people from calling you at your SendHub phone number:

  • Navigate to the “My Settings” menu by clicking on the gear icon in the upper right corner

  • Scroll to “Phone Settings”

  • Select the button next to “Disable all calls.” (You can undo this at any time by selecting any of the other options).


     

Answering phone calls inside your browser

When you have SendHub open in your browser and someone calls your SendHub number, you'll hear a tone and a small box with the caller's info will appear on the left side of the screen.

To answer the call, press the green "Accept" button. To reject the call, pressing the red "Decline" button. This will send the caller to your voicemail.
 


Note 1: If the caller is in your contact list, you'll see their name. If not, you'll just see the phone number that the call is coming from.

Note 2: You can also set up email notifications for missed calls and voicemails. To do this, click the gear icon in the upper right corner of the screen, navigate to “My Settings” >> “Email Settings, checking the box next to “Enable Email Notifications", and entering your email address.


 

Setting up call forwarding
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You can also set up SendHub to forward calls that come in to your SendHub number to any phone number that you control.
 

To set up call forwarding:

 

  • Go to your "Account Settings" by clicking the gear icon in the upper right corner of the screen and selecting "My Settings."

  • Scroll down to the "Phone Settings" section and look for the "Devices" sub-section.

  • If you'd like to forward calls to the mobile phone number you used to sign up for SendHub, click the box next to that number.

  • If you'd like to add another phone number to receive calls, click the "Add New Number" link. You'll have to confirm that you control this phone number, and can do this with either a verification text message or phone call.
     

Once call forwarding is set up and turned on, any calls that come to your SendHub virtual phone number will be sent to your forwarding number(s).

Note 1: It's not required to have "Web " selected in order for calls to be forwarded to your selected device(s).

Note 2: Forwarding to a cell phone which is turned off will cause any incoming calls to your SendHub line to go to that cell phone's voicemail.

Note 3: SendHub's voicemail picks up the call after 30 seconds. When forwarding, if any of your selected device's voicemail picks up the call first, that SendHub call will go to that line's voicemail.


CALLS USING EXTERNAL HEADSETS AND DEVICES
 
If you choose to use an external USB headset or audio jack headphones for SendHub voice calls, make sure that your environment is properly enabled to allow for inbound and outbound audio. Calls with headsets may experience varying types of performance and may not be totally compatible depending on your environment.

Below is explained how to properly enable audio settings when using a USB headset:

1) Go to Chrome Settings (you can do this by clicking the drop-down to the right of the URL address bar):

2) From Settings > Show Advanced Settings > Privacy > Content Settings > Media > (make sure your device is selected in the Microphone dropdown)
 

3) Make sure that the device is also selected in your audio device settings (screenshots of a mac are here), and that input and output are selected for the device

 

Last Updated Dec 09, 2015