Questions? Feedback? powered by Olark live chat software

Support Center

Contact Support

Contact Sales

Sign Up or Login

GENERAL FAQ

1. What is it and how long does it take to get started?

SendHub is a business messaging platform that offers convenience, flexibility, and all the features you’d need to manage marketing campaigns, customer support, dispatch, and a wide range of other use cases, all within an easy to use web dashboard and mobile app.

After selecting your plan you can be sending and receiving messages in minutes. There’s no hardware to install or configure, everything you need is included in your SendHub account.

 

2. Do you get your own phone number?

Yes! When you create a new SendHub account, you’re automatically assigned a new phone number in the area code you’ve chosen at signup. This is the number that will display on inbound and outbound activity for messaging and calls.

 

3. Does it include inbound AND outbound messaging?

Any SendHub account you have allows you to send and receive messages, and all of our plans include inbound and outbound messaging entitlements within them.

 

4. How do I upload contacts?

It’s easy and there are a few ways to do this. You can upload via your mobile contacts in your phone, from Gmail, or via a .csv spreadsheet. Go here for more information: https://sendhub.desk.com/customer/en/portal/articles/1496228-importing-contacts-into-sendhub

 

5. How can I access my SendHub account?

SendHub allows you to manage your account through a web browser, or via our mobile apps for Android or iOS.

 

6. Can I upgrade at anytime?

Absolutely! If you feel like you’ve outgrown your current plan, or would benefit from the flexibility of larger group messaging or shortcodes, simply contact our sales team to talk through your options, or upgrade in the app from the billing settings tab.

 

7. I’m a developer, does SendHub offer an API?

Yes. If you’d like to build a solution powered by SendHub’s powerful messaging we offer a complete easy to use API. Learn more www.sendhub.com/developer

 

8. Can I send messages to large groups?

We created SendHub with the intention of making messaging easy and convenient, which includes group messaging. Each of our plans offer the ability to message to groups, but depending on the size of your group, you may need to consider which plan will be the right fit for you as there are limits assigned with each plan.

 

9. What is short code and why do I need it?

Shortcodes are 5-6 digit phone numbers used for high-volume text messaging. Unlike traditional long 10-digit phone numbers–which are rate-limited to about 10 messages per minute, short codes allow you to send a large number text messages in a very short period of time. They are useful for any company looking to send a high volume of texts, or  anyone looking to send messages to large groups (over 500). If you are looking for shortcode access our Messaging Plus and Custom plans offer access.

 

10. Is SendHub available outside of the United States?

SendHub is currently only supported in the US and Canada, but we hope to add international functionality soon

 
Last Updated Mar 08, 2017